Terms and Conditions

Last Updated: 02/12/2024

Welcome to www.macsurveyors.co.uk (the “Website”). By accessing or using this Website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before proceeding.

1. General Information

1.1. The Website is owned and operated by Mac Surveyors Ltd (“we,” “us,” or “our”), a company providing professional surveying services.

1.2. These Terms govern the use of our Website, including booking appointments and making payments online.

1.3. By using the Website, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.

2. Services

2.1. The Website allows customers to:

• Book appointments for surveying services.

• Make payments online via credit or debit cards.

• Submit their details to request a callback for further information or assistance.

2.2. All appointments requests are subject to availability and confirmation by us.

3. Booking Appointments

3.1. Appointments can be booked either:

• Online via the Website; or

• Over the phone by contacting our office at 07871 895 394

3.2. When booking an appointment, you must provide accurate information, including your name, contact details and property address.

3.3. Appointment bookings will be confirmed via email or phone after payment is received.

3.4. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances. You will be notified promptly, and alternative arrangements will be offered.

4. Payments

4.1. Payments must be made in full at the time of booking via our secure online payment system.

4.2. Accepted payment methods include major credit and debit cards.

4.3. Payment details are processed through a secure payment gateway, and we do not store your card information.

4.4. All prices displayed on the Website are inclusive of applicable taxes unless stated otherwise.

5. Cancellations and Refunds

5.1. You may cancel your appointment at any time before the scheduled date and time without penalty.

5.2. To cancel, please contact us as soon as possible via email at david@macsurveyors.co.uk or phone at 07871 895 394

5.3. Refunds, if applicable, will be processed within 3-5 business days after the cancellation is confirmed.

6. Use of the Website

6.1. You agree to use the Website only for lawful purposes and in accordance with these Terms.

6.2. You must not:

• Interfere with the Website’s functionality.

• Use the Website to distribute harmful or malicious content.

7. Limitation of Liability

7.1. While we strive to ensure the accuracy of the information on the Website, we do not guarantee its completeness or reliability.

7.2. To the fullest extent permitted by law, we are not liable for:

• Any indirect, incidental, or consequential damages arising from the use of the Website.

• Any issues arising from third-party payment processors.

8. Privacy

8.1. Your personal information is collected and processed in accordance with our Privacy Policy.
8.2. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.

9. Changes to the Terms

9.1. We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on the Website.

9.2. It is your responsibility to review the Terms periodically. Continued use of the Website after changes indicates your acceptance of the revised Terms.

10. Governing Law

10.1. These Terms are governed by and construed in accordance with the laws of England and Wales.

10.2. Any disputes arising from these Terms or the use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: david@macsurveyors.co.uk
Phone: 07871 895 394